2023 Program
The 2023 Summit’s Key Themes
Our highly-rated event provides a unique opportunity for senior patient support program professionals from across the pharmaceutical industry to learn, share, and network together. This year’s key themes include:
Sustainability of PSPs
Explore innovative operating models, the use of technology and cost management initiatives in ensuring PSPs can continue to deliver value into the future.
Digitalizing PSPs
Understand the usage and impact of the latest digital solutions including the application of AI to improve patient outcomes. See how the significance of PSP data continues to increase.
The PSP landscape
Get the latest updates and implications for PSPs across the industry landscape including policies, PAAB, IMC, CADTH and payers.
Patient Engagement
Gain insights on how to better engage patients in program design and evolution. Hear how to address disparities in healthcare access and deliver inclusive programs that support all patients.
Underpinning the entire Summit is the importance of COLLABORATION as an industry to evolve patient support programs for the future
New for 2023
Based on participant feedback from the 2022 Summit, we are pleased to provide the following additions to the meeting:
More networking time
Longer breaks
Networking receptionSmaller group discussions
Workshops
Roundtable discussionsIncreased participation of external stakeholders
HCPs, Navigators, Payers, Policy Makers
Larger venue
Toronto Congress Centre
Pre-Summit Sessions: Nov. 22
For this year’s Summit we are pleased to be able to offer 2 pre-Summit sessions on Nov 22: Educational Workshops and an industry first PSP Leadership Roundtable. We also will be hosting a Networking Meet and Greet.
Workshop registration
Hot Topics in PSPs: Insights into the changing Canadian Landscape
Hot Topics in PSPs: Insights into the changing Canadian Landscape
- Explore the Evolving Canadian Healthcare Landscape and Its Impact on PSPs:
- Understand Emerging Trends and Challenges in Canadian PSPs:
- Engage with Best Practices and Innovations in PSP Delivery:
Nicole Serena
Senior Managing Director, PSP Solutions
Rania Cassar-Awe
Executive Healthcare Consultant and Coach, PSP Solutions
Sheilagh Commeford
Healthcare Consultant, PSP Solutions
Lunch and afternoon workshop registration
PSP Essentials™: Governance, Compliance and Privacy – Keeping you and your boss out of trouble!
- Understand the Foundations of Governance in PSP:
- Apply Compliance Best Practices in PSP Operations:
- Protect Patient Privacy and Data in PSPs:
Nicole Serena
Senior Managing Director, PSP Solutions
PSP LEADERSHIP ROUNDTABLES
Join a facilitated discussion centered around IN-COMMON issues and opportunities facing PSP Leaders. Participants will have the chance to identify discussion topics ahead of time, and these topics will be the focus of the Roundtable session. Moderated by industry innovators, participants will meet in small table groups and explore various perspectives on these topics. This engaging forum offers an opportunity for in-depth, peer-to-peer discussions on these critical issues and serves as an excellent networking opportunity.
Please note: This session is tailored for senior PSP professionals at manufacturers
Networking Meet And Greet
Connect with peers from across the industry
Adjourn
Workshops, Leadership Round Table and Networking Meet and Greet
If you have preliminary interest in any of these sessions, please complete the following form and we will send you more details.
Summit Agenda: Nov 23
Open
Keynote: Transforming Lives: The Art of Whole-Person Care™
Allison Massari, Speaker For Patient Experience, Burn Survivor, Entrepreneur, Celebrated Artist
What Retiring Olympians Teach Us About Building World Class Patient Support
Felix Li, Co-founder, Curio
Creating a sustainable PSP future though digital tools and collaboration
Shelley Burnett, Executive Vice President, Auxita
Panel Discussion: Enabling new PSP operational models through technology: Current state and future possibilities
MODERATOR
Ana Maria Palusci, CEO & Founder, LAP Health
PANELIST
Farzan Dadfar, Director of Pharmacy and Clinical Operations, GreenShield
PANELIST
Marion McLean, Patient Experience Lead, UCB Canada
PANELIST
Alan Birch, Associate Director, Provider Solutions – Oncology, Sentrex
PANELIST
Melissa Williams, Digital Business Transformation Partner, UCB
Future-Proofing Pharma: Disruption through Social Innovation
Kaytlin Sadler, Patient Solutions Director, Calian
Jeff Smith, VP Pharma Solutions, Calian
Break
Patient Support Programs and Real World Evidence : Adapting and benchmarking to the evolving landscape.
Calum Neish, Senior Principal, IQVIA
Canadian PSP data – supporting a data strategy locally and globally for multinational pharma
Devi Gopalan, Director of Specialty Reporting & Real World Data, Bayshore Specialty Rx
Developing a Real-World Readiness Framework for PSP Data – a Canadian Personalized Healthcare Innovation Network initiative
Rob Chalmers, Principal, ZS Associates
Michael Duong, Chair of the Board of Directors, CPHIN
Sarah Power, Health Data Strategy Lead, Takeda
Lunch
Including the Patient Perspective: Considerations and Opportunities
Ursula Mann, Principal and Chief Patient Officer, Patient Voice Partners
How Pharma Organizations Can Maximize PSP Engagement Using Patient Insights
Vito De Filippis, SVP & Practice Leader for Healthcare, Environics Analytics
The interdependency between patient support programs and market access
Suzanne Lepage, Private Health Plan Strategist, Suzanne Lepage Consulting
Governance in Today’s Evolving PSP Landscape
Rosy Sasso, President, PBECC
Break
The Providers Panel: Executive insights on the key trends impacting PSPs
MODERATOR
Steve Browne, Lead, Patient Services & PSPs, Lilly
PANELIST
Shyam Maini, VP, Patient Support Strategy, SRx
PANELIST
Jessica Lovett, VP, Business Development and Digital Innovation, Cencora – Innomar Strategies
PANELIST
Ajay Singh, VP, Patient Support Services & Navigation, McKesson
PANELIST
Taflyn Hornibrook, CEO, Sentrex
PANELIST
Bryan Asher, VP, Operations, SHN
Industry Panel: The Manufacturers view on the evolving PSP landscape
MODERATOR
Swapnil Rege, Lead, Director of Patient Programs & Head of NavieGo Transformation, Bioscript
PANELIST
Alain Boutin, Head Patient Services, EMD Serono
PANELIST
Eric Lefrancois, Patient Access Director, BMS
PANELIST
Andrea de Jaray, Head, Patient Services Canada, Alexion
Close
Ian McQueen, Partner, MATRIX Healthcare